School and Lender Contact Information
The staff listed below are trained to assist you with any loan processing questions, including
- profile changes,
- application questions,
- CommonLine (CL) file questions,
- loan updates/maintenance,
- forms ordering,
|
- web user access (MODEL Direct),
- technical support, and
- any other items related to loan processing.
|
School and Lender Services Staff at MDHE
Missouri Call Center at ASA
| Location |
Contact |
Phone/Extension |
Mid-Missouri &
Southwestern Territories |
Carole Spencer
cspencer@amsa.com |
(800) 824-4893 x 3259 |
Northern (including
Kansas City) Territories |
Jenniffer Alvarez
jalvarez@amsa.com |
(800) 824-4893 x 3296 |
Southeastern (including
St. Louis) Territories |
Jedia Bramwell
jbramwell@amsa.com |
(800) 824-4893 x 3057 |
| MDHE Call Center Supervisor |
Samantha Hennessy
shennessy@amsa.com |
(800) 824-4893 x 3009 |
Forms Ordering
To order forms, including Stafford and PLUS MPNs, visit: http://members.printable.com/raintreegraphics/asa.
General Mailing Address for MDHE Operations
- Paper applications (school certifications)
- Loan Status Update Form
MDHE c/o ASA
100 Cambridge Street, Suite 1600
Boston, MA 02114
Lender Contacts
Telephone: (800) 824-4893
MDHE Origination Through Claims-Guarantor Processing
Telephone: (800) 824-4893
General Mailing Address for MDHE Operations
- Paper pre-claim filing and/or updates
- Account maintenance
- Claim filing
- Lender manifest tapes/cartridges
MDHE c/o ASA
100 Cambridge Street, Suite 1600
Boston, MA 02114
LVC for Consolidation
MDHE c/o ASA
P.O. Box 55754
Boston, MA 02205
General Contact Information
| Process |
Contact Name |
Telephone Number/Extension |
| CommonLine (CL) File Processing |
Rosanna Cornelio
cornelio@amsa.com |
(800) 824-4893 x 4651 |
| CAM File Processing |
Rosanna Cornelio
cornelio@amsa.com |
(800) 824-4893 x 4651 |
| PNote Validation Electronic File Questions |
Rosanna Cornelio
cornelio@amsa.com |
(800) 824-4893 x 4651 |
| Application Processing - application questions
PNote Validation Updates
Web User Access |
Call Center
mdhe@amsa.com |
(800) 824-4893 |
| Pre-Claim File Processing |
Rosanna Cornelio
cornelio@amsa.com |
(800) 824-4893 x 4651 |
| Pre-Claim Paper Adds/Updates |
Ericka Martin
emartin@amsa.com |
(800) 824-4893 x 4636 |
| Claim Processing (all claim type processing) |
Ericka Martin
emartin@amsa.com |
(800) 824-4893 x 4636 |
| Lender Manifest |
John Donovan
jdonovan@amsa.com |
(800) 824-4893 x 6013 |
| Customer Testing (CL, CAM, PNote Feed) |
Rosanna Cornelio
Cornelio@amsa.com |
(800) 824-4893 x 4651 |
